Privacy Policy

1. The short version

Sanad runs on your own computer. Your documents, chats, meeting recordings, transcripts and notes stay there, and the application does not send them to us. What we hold is limited to what we need to sell and manage your licence.

2. Who we are

Sanad is operated by Mubarik Alhasani, an individual based in Muscat, Sultanate of Oman. For any privacy question, email support@sanadhq.app.

3. What we collect

• When you buy: your name, email address, and for Team licences your organization's name. When online purchase opens, card details will go to our payment provider, Lemon Squeezy; we never see your card number.
• Licence records: your serial number, edition, number of seats and expiry date.
• Device records, sent at activation and at each daily licence check: the computer's name, a device identifier calculated one-way from the computer's hardware identifiers (so the same computer is recognised after a reinstall), and the times of activation and the last check.
• Support emails: whatever you choose to send us.
• Website visits: we use Cloudflare Web Analytics, which counts visits in aggregate without cookies and without tracking you across sites.

4. What we do not collect

The application has no telemetry and sends us no content: not your documents, questions, answers, meetings, transcripts or notes. If you choose to email us a diagnostics file to get help, we receive what that file contains; it is designed to leave out your document names and content.

5. How we use it

We do not sell your data and we do not use it for advertising.

• To issue, renew, check and cancel licences, and to count seats.
• To email you your serial number, receipts-related notices and important service messages.
• To answer support requests.
• To prevent misuse, such as one licence being used on more devices than it covers.

6. Who else processes it

We may also disclose information when the law requires it.

• When online purchase opens, Lemon Squeezy, our reseller and merchant of record, will process your payment, billing address and tax details under its own privacy policy.
• Cloudflare hosts our website and licensing service and delivers our emails.
• Hugging Face serves the AI model files the application downloads during setup; that download goes from your computer directly to Hugging Face.

7. Where it is stored

Licence and device records are stored on Cloudflare's network, which may process them outside Oman. Connections to our services are encrypted.

8. How long we keep it

We keep licence and device records while your licence is active and for up to 3 years after it ends, for accounting and to resolve disputes. We keep support emails for up to 2 years after the last message. Payment records for online orders are kept by Lemon Squeezy as the law requires.

9. Your rights

You can ask us for a copy of your data, to correct it, or to delete it, by emailing support@sanadhq.app. We reply within 30 days. Deleting licence records ends the licence, and some records must be kept for legal and accounting reasons.

10. Changes to this policy

We may update this policy. The date at the top of this page shows the latest version, and for material changes we will email licence holders.

11. Waitlist

If you join the waitlist, we collect your email address, preferred edition, seat band, and language. We use this information only to send the launch notice and your 20% early-bird code. The launch email will be sent through an email-marketing service, which will be named here before any launch email is sent. Unconfirmed sign-ups are deleted after 30 days. All waitlist data is deleted 90 days after the launch notice. You can leave at any time through the unsubscribe link in every email or by emailing support@sanadhq.app.